Delivery delays

We are experiencing higher than usual order volumes due to the Share your Stripes sale. Furthermore, the warehouse will be closed on the 20th of May for Visakha Bucha Day. As such, there will be a delay in deliveries. We thank you for your support and seek your kind understanding and patience during this period.

 

What are my Shipping Charges?

At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order. Free Shipping is available for standard delivery for orders above a minimum spend of RM150. There will be no shipping charges if you choose to click and collect from our stores.

 

What is the delivery time?

Your order will be processed up to 3 business days to be ready for delivery.

For East Malaysia, the delivery time will be 2- 5 business days after the order leaves our distribution center. 

For West Malaysia, the delivery time will be 1-3 business days after the order leaves our distribution center. 

For orders done before 3pm, processing day will be counted on that day. For orders done after 3pm, processing day will start on the next business day. Processing up to 3 business days. To track your order, please input your tracking number here.

Delivery Rules and Restrictions

Orders are shipped on business days only. Business days are Monday to Friday, 9am - 6pm, excluding national holidays in Malaysia. All deliveries must be signed upon receipt.

 

 

Public Holidays and distribution centre closures?

Please note our distribution center(s) are closed on public holidays in Malaysia. For orders placed on, or the day before one of these dates, processing time will be extended by 1 – 2 working days

Special Notice: Slower delivery may be expected during these periods due to the closure of the distribution center and high demand.

 

Malaysia
2019
Date Public Holiday
1 Jan New Year's Day *
21 Jan Thaipusam
1 Feb Federal Territory Day
5 Feb Chinese New Year, day 1
6 Feb Chinese New Year, day 2
23 Mar Sultan of Johor's Birthday
1 May Labour Day
6 May Awal Ramadan
19 May Wesak Day
22 May Nuzul Al-Quran *
5 Jun Hari Raya Aidilfitri, day 1
6 Jun Hari Raya Aidilfitri, day 2
7 Jul Georgetown World Heritage City Day
13 Jul Penang Governor's Birthday
11 Aug Hari Raya Haji
31 Aug Merdeka Day
1 Sep Awal Muharram
9 Sep Agong's Birthday
16 Sep Malaysia Day
27 Oct Deepavali
11 Dec Sultan of Selangor's Birthday
25 Dec Christmas Day
* except Johor
KL, Putrajaya
Johor
Penang
Selangor

 

 

How do I track my order or delivery status?

Once your order has been dispatched from our warehouse you will receive a shipping confirmation email with your tracking number and link to track your order online. You will then be able to to track your order via the online tracker. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.

 

 

 

Why is my order late?

We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.

 

Here are some reasons your delivery might be late:

 

Your order was shipped during our sales and promotions season.

You ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates.

Your order was placed during a local public holiday.

There were unpredictable circumstances beyond our control.

 

Do you want to find out the current delivery status of your order? You can easily track the status of your order.

 

 

 

What should I do if I am unable to receive the product at the time of delivery?

If you are unable to receive the product at the time of delivery, our delivery team will try to re-deliver at another date. Please kindly contact us for further assistance.

 

 

 

Can I deliver goods out of Malaysia?

Our online shop will only ship within Malaysia, with the exception of Labuan, Langkawi and Tioman.

 

 

 

What should I do if I received the wrong product(s)?

If you placed your order from our online shop and received the wrong product, please kindly contact us for further assistance.

 

 

 

What do I do if my question isn't covered here?

If you cannot find the answer to your question here, we recommend you to contact us via

1) Live Chat:chat Look out for this icon on the bottom right of your screen.

*Available only when our customer service agents are not currently attending to other customers

2) Call at: 1-800-222-122

 

Our advisors will be happy to assist you.