What are my Shipping Charges?

* To all our athletes, teammates and friends across the country, due to the current situation, please expect some delays in your orders as we try our best to deliver them to you. To compensate for the late delivery, we will provide free delivery for all your orders. In the meantime, we will continue to monitor and adjust according to developments, while putting our families and communities first.

 

At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order. Free Shipping is available for standard delivery for orders above a minimum spend of RM250. There will be no shipping charges if you choose to click and collect from our stores.

 

What is the delivery time?

*Due to the current situation and an overwhelming amount of orders, please expect delays as we try our best to deliver them to you. In the meantime, we will continue to monitor and adjust according to developments, while putting our families and communities first.


To track your order, please input your tracking number here


Delivery Rules and Restrictions


Orders are shipped on business days only. Business days are Monday to Friday, 9am - 6pm, excluding national holidays in Malaysia. All deliveries must be signed upon receipt.

 

 

Public Holidays and distribution centre closures?

Please note our distribution center(s) are closed on public holidays in Malaysia. For orders placed on, or the day before one of these dates, processing time will be extended by 1 – 2 working days

Special Notice: Slower delivery may be expected during these periods due to the closure of the distribution center and high demand.

 

Malaysia
2020
Date Public Holiday
1 Jan New Year's Day *
25 Jan Chinese New Year, day 1
26 Jan Chinese New Year, day 2
27 Jan Chinese New Year Holiday *
1 Feb Federal Territory Day
8 Feb Thaipusam
1 May Labour Day
7 May Wesak Day
10 May Nuzul Al-Quran
11 May Nuzul Al-Quran Holiday *
24 May Hari Raya Aidilfitri, day 1
25 May Hari Raya Aidilfitri, day 2
6 Jun Agong's Birthday
31 Jul Hari Raya Haji
20 Aug Awal Muharram
31 Aug Merdeka Day
16 Sep Malaysia Day
29 Oct Prophet Muhammad’s Birthday
14 Nov Deepavali
11 Dec Sultan of Selangor's Birthday
25 Dec Christmas Day

 

 

How do I track my order or delivery status?

Once your order has been dispatched from our warehouse you will receive a shipping confirmation email with your tracking number and link to track your order online. You will then be able to to track your order via the online tracker. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.

 

 

 

Why is my order late?

We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.

 

Here are some reasons your delivery might be late:

 

Your order was shipped during our sales and promotions season.

You ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates.

Your order was placed during a local public holiday.

There were unpredictable circumstances beyond our control.

 

Do you want to find out the current delivery status of your order? You can easily track the status of your order.

 

 

 

What should I do if I am unable to receive the product at the time of delivery?

If you are unable to receive the product at the time of delivery, our delivery team will try to re-deliver at another date. Please kindly contact us for further assistance.

 

 

 

Can I deliver goods out of Malaysia?

Our online shop will only ship within Malaysia, with the exception of Labuan, Langkawi and Tioman.

 

 

 

What should I do if I received the wrong product(s)?

If you placed your order from our online shop and received the wrong product, please kindly contact us for further assistance.

 

 

 

What do I do if my question isn't covered here?

If you cannot find the answer to your question here, we recommend you to contact us via

1) Live Chat:chat Look out for this icon on the bottom right of your screen.

*Available only when our customer service agents are not currently attending to other customers

2) Call at: 1-800-222-122

 

Our advisors will be happy to assist you.