What are my Shipping Charges?

At checkout, you will be prompted to choose a shipping method for your product(s). Your total shipping charges will automatically compute during checkout prior to the completion of your order. Free Shipping is available for standard delivery for orders above a minimum spend of RM150. There will be no shipping charges if you choose to click and collect from our stores.

 

What is the delivery time?

Your order will be processed up to 3 business days to be ready for delivery.

For East Malaysia, the delivery time will be 2- 5 business days after the order leaves our distribution center. 

For West Malaysia, the delivery time will be 1-3 business days after the order leaves our distribution center. 

For orders done before 3pm, processing day will be counted on that day. For orders done after 3pm, processing day will start on the next business day. Processing up to 3 business days. To track your order, please input your tracking number here.

Delivery Rules and Restrictions

Orders are shipped on business days only. Business days are Monday to Friday, 9am - 6pm, excluding national holidays in Malaysia. All deliveries must be signed upon receipt.

 

 

Public Holidays and distribution centre closures?

Please note our distribution center(s) are closed on public holidays in Malaysia. For orders placed on, or the day before one of these dates, processing time will be extended by 1 – 2 working days

Special Notice: Slower delivery may be expected during these periods due to the closure of the distribution center and high demand.

 

2018
Date Public Holiday
1 Jan New Year
16 Feb Chinese New Year
17 Feb 2nd day of Chinese New Year
30 Mar Good Friday
1 May Labor day
29 May Waisak Day
15 Jun Hari Raya Puasa (Day 1)
16 Jun Hari Raya Puasa (Day 2)
28 Jul Agong's Birthday
22 Aug Hari Raya Haji
31 Aug National Day
12 Sept Muharram / Islamic New Year
16 Sept Malaysia Day
6 Nov Deepavali / Diwali
25 Dec Christmas Day

 

 

How do I track my order or delivery status?

Once your order has been dispatched from our warehouse you will receive a shipping confirmation email with your tracking number and link to track your order online. You will then be able to to track your order via the online tracker. There may be some delay between the status of an order being updated on the website, however the carrier usually updates their information within one business day. Tracking information should be available as soon as you receive this email however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.

 

 

 

Why is my order late?

We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.

 

Here are some reasons your delivery might be late:

 

Your order was shipped during our sales and promotions season.

You ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates.

Your order was placed during a local public holiday.

There were unpredictable circumstances beyond our control.

 

Do you want to find out the current delivery status of your order? You can easily track the status of your order.

 

 

 

What should I do if I am unable to receive the product at the time of delivery?

If you are unable to receive the product at the time of delivery, our delivery team will try to re-deliver at another date. Please kindly contact us for further assistance.

 

 

 

Can I deliver goods out of Malaysia?

Our online shop will only ship within Malaysia, with the exception of Labuan, Langkawi and Tioman.

 

 

 

What should I do if I received the wrong product(s)?

If you placed your order from our online shop and received the wrong product, please kindly contact us for further assistance.

 

 

 

What do I do if my question isn't covered here?

If you cannot find the answer to your question here, we recommend you to call our online shop customer service team at 1-800-806673 and let the advisor know the details of your order and / or about your open question. You can also send us an email with all the details. Our advisors are happy to assist you. support-en@onlineshop.adidas.com.my .